At Modexxa, we are committed to delivering high-quality products and ensuring customer satisfaction. Our Refund Policy outlines the terms under which refunds may be issued and the procedures customers must follow to initiate a return or refund request.
Refunds are applicable under the following conditions:
The product is damaged, defective, or not as described upon delivery.
The product is unused, in its original packaging, and accompanied by the original invoice.
The refund request is raised within 7 days from the date of delivery.
Products that do not meet these criteria will not be eligible for a refund.
The following items are not eligible for refunds:
Products marked as “Final Sale” or “Non-Returnable.”
Customized, made-to-order, or perishable items.
Products damaged due to misuse, negligence, or improper installation.
Digital or downloadable goods (if applicable).
To initiate a refund, the customer must:
Email us at support@modexxa.com with the order ID, reason for return, and photographic evidence (if applicable).
Wait for confirmation and return authorization from the Modexxa support team.
Ship the product to the address provided by our team, ensuring safe and secure packaging.
Note: Return shipping costs must be borne by the customer unless the product is defective or incorrectly delivered.
Once the returned item is received, it will undergo a quality inspection. If the product passes the inspection and meets our refund criteria:
A refund will be processed to the original method of payment.
Refunds will typically be processed within 7–10 business days.
Modexxa reserves the right to approve or reject refund requests based on product condition and policy compliance.
If your refund has not been received within the stipulated period:
Check your bank or payment provider for processing delays.
Contact your financial institution.
If issues persist, contact us at support@modexxa.com.
Modexxa reserves the right to amend or update this Refund Policy at any time without prior notice. Customers are advised to review this page periodically for the latest information.
If you need assistance or further clarification, feel free to contact our support team.
Modexxa Customer Service Team
Email: support@modexxa.com
Phone: +91 9322081197
